We hope this will help to clarify who pays VAT on items purchased from us.
Sales to UK Customers:
VAT is always included on all sales to domestic UK customer if the items are being delivered within the UK. All prices shown on our prdodcuts are inclusive of UK VAT at 20%.
Sales to Countries Outside the UK:
Our online shop automatically removes VAT from your order during checkout for all items being delivered outside of the UK. Customers in Non-UK countries should note they are solely and directly responsibility for the full payment of any further TAX or Import Duty incurred on the items purchased from us and delivered as some Non-UK countries may charge import Duty or other Taxes which cannot be accounted for by our website.
EU Taxes and Duties:
Due to the UK leaving the European Union, sadly we do not have control over what (if any) duties will be charged by EU Customs in the different EU countries, therefore the customer is responsible for any possible duties applied to their order, including taxes and tariffs.
Orders refused by customers can be returned for a refund, less the cost of shipping, any UK duties due on the return and a 25% admin fee.